Refund policy

Everything we sell is a digital product — account credentials, redemption codes and prepaid credit codes. Delivery is automatic and completes within seconds of payment, so this policy is written around digital goods rather than physical returns.

Before delivery

If you change your mind and contact us before delivery has completed, we cancel the order and refund it in full. In practice delivery is near-instant, so this window is measured in seconds — write to support@aicheapy.com immediately if you ordered by mistake.

After delivery

Once credentials or a code have been released to you, the product has been supplied in full and cannot be returned — the information cannot be handed back. By completing checkout you agree to immediate delivery and acknowledge that this ends any statutory right of withdrawal for the item.

This does not affect your rights where a product does not work as described. Those cases are handled under the after-sales rules for that product.

When a product doesn't work as described

After-sales cover is set per product, not by a single blanket rule. The covered period and what counts as a valid issue are printed on each product's page and repeated on your order confirmation. To open a case:

  1. Take a screenshot of the problem — the error, the login screen, the billing page, whatever shows what you're seeing.
  2. Send it, with any supporting detail (order number, the email or account involved, what you already tried), through the contact form on our site or by email to support@aicheapy.com.
  3. We verify it as soon as it arrives and then act immediately under the after-sales rules for that exact product.

Where the rules for a product allow a resolution, we supply a working replacement first. If a replacement is not possible, we refund the affected portion of the order to the original payment method. Bank processing normally takes 5–10 business days after we issue it.

Not eligible

  • Loss of access caused by use that breaches the provider's own terms — for example sharing credentials publicly or reselling access.
  • Loss of access caused by a password or recovery-method change you made and then lost. Instructions for setting a secure, recoverable password are included with every delivery.
  • Regional restrictions the provider imposes after delivery, where a compliant alternative was offered and declined.
  • A product that works as described but no longer suits you, or that you decided against after delivery.
  • Cases reported after that product's covered period has ended.

Chargebacks

Please contact us before raising a chargeback. Nearly every case is resolved on the first reply, and a chargeback opened while a case is already being handled only delays the outcome for you.

Contact

Support is staffed seven days a week and replies within 12 hours, usually much sooner: support@aicheapy.com.