After-sales support

Orders are sourced through authorised channels, delivered automatically and normally work on arrival. If an issue arises, it is handled as follows.

Coverage

After-sales terms are set per product. The coverage period and eligible issues are stated on each product page and in your order confirmation. We apply the terms for the item you purchased.

Reporting an issue

1. Take a screenshot showing the issue, such as an error message, login screen or billing page.
2. Send it with your order number and the email or account concerned through the contact form or to support@aicheapy.com.
3. We verify the report on receipt and resolve it under the product's after-sales terms.

Support is available seven days a week and responds within 12 hours. No separate proof of purchase is required.

Exclusions

• Account changes that breach the provider's terms, such as publicly sharing credentials or reselling access.
• Regional restrictions imposed by the provider after delivery, where a compliant alternative was offered.
• Loss of access following a password change that was not recorded. Instructions for setting a secure, recoverable password are provided on delivery.

If you are unsure whether a product suits your needs, please contact us before purchase.