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Warranty terms
Every product sold on this store is covered by an after-sales warranty. This page explains what is covered, for how long, and what to do if something goes wrong.
What is covered
- Subscriptions — the account is revoked, downgraded or made inaccessible during the covered term through no fault of yours.
- Top-ups — the credit or plan does not appear on your account within the stated delivery window.
- Gift cards — the code is invalid, already redeemed, or rejected at redemption.
Coverage period
| Product | Covered for |
|---|---|
| Monthly subscription | 30 days from delivery |
| Quarterly subscription | 90 days from delivery |
| Annual subscription | 365 days from delivery |
| Top-up | Until the credit or plan is applied |
| Gift card | Until the code is redeemed |
The exact term is printed on every product page and on your order confirmation.
How a claim works
- Email support or use the contact form with your order number and a one-line description of the problem.
- We reply within 12 hours, seven days a week. Most cases are resolved on the first reply.
- We replace the product first. If a replacement isn't possible, we refund the unused portion of the term to your original payment method.
What is not covered
- Changes you make to the account that violate the provider's terms (for example sharing credentials publicly or reselling).
- Regional restrictions imposed by the provider after delivery, where a compliant alternative was offered.
- Loss of access caused by password changes you made and then lost — we provide instructions for setting a secure, recoverable password on delivery.
Questions about a specific product? Ask before you buy — we'd rather answer up front than process a claim later.